New Shutdown date May 15

Hey all, we finally got the servers happy again. Everything got knocked out of wack when one disappeared. It turns out when you’re in the process of shutting down your team tends to get on with their lives – which involves stuff like getting new jobs or taking on more freelance work that make it way harder to help out Alteil in case of, you know – an emergency. Not that such a thing ever happens…

More importantly, this fix allowed me to get the 1 FM for 3 copies of all the cards pack up in the shop. So, everything is free. And so you can actually have time to do something with this, I’ve moved the shutdown date to May 15. If there’s anything you’ve ever wanted to try, now’s the (only) time! The pack is in the Card Shop and called EVERYTHING MUST GO.

In other news, I’ve been difficult to get ahold of lately because I’ve been working on my non-Alteil career. I had planned on doing it after the shut down, but a bunch of opportunities came up and I had to jump on them. Unfortunately, in my line of work opportunities are pretty rare, so missing one is often the end of your career forever, and I had to jump on it. It’s been keeping me crazy busy and on 3 hours of sleep a night, and that did not help fixing the above server situation much.

In other ALTEIL news, I have no immediate plans to move forward with any Alteil-related projects personally, but an image of the game will still exist, as will all the game data and account data. The JP team is still working on Alteil projects, and just maybe working on a new version of the game that rhymes with ‘Bandroid’. (You didn’t hear it from me.) I also am advising them on this project that may or may not exist. Should it be completed, they will have access to all my translations and data for an English language version. If you’re interested, I’ll probably post on the Alteil America Facebook page if there is any developments!

–Sean

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Please note that where this section differs from the Alteil Terms of Use Agreement, the Alteil Terms of Use takes precedence when the specific site in question is under the domain of www.alteil.com.

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Terms and Conditions

Contact

If you have any troubles, issues, requests in Alteil,  Contact us at the official Alteil forums by asking a question or sending a Private Message (PM) to the GMs.

alteil.apocoplay.com/forum

If you have an emergency or are unable to get help on the forums, you can email the GM’s directly at:

Logress@apocoplay.com

Tech_Support

System Requirements:
We support IE 5.5 SP2 or better, Firefox 1.x or better, Opera 9.6 or better, Chrome 1.x or better, or Safari 3.x or better. All browsers require Flash 7 or better. Multiple users on one LAN are not supported. Stability may vary depending on computer and Internet speed.

If you’re getting disconnected during a game or chat, please try the following instructions.
* We are not responsible for individual connection problems. We suggest you contact with your Internet provider for further assistance.

Reinstall flash

  1. Open Control Panel >Add or Remove Programs
  2. Select Remove next to Adobe Flash Player Plug-in and Adobe Flash Player ActiveX
  3. Install the latest flash player from the URL below.

Download Flash here

If you’re playing Alteil in Internet Explore 7, depending on the setting on your computer, it may force you to quit IE.

Reinstall the latest flash
Download latest version

Update your computer’s OS
Open Start menu > Windows Update and follow the instructions

Clear cached data in Internet Explorer 7
Open Start menu > Open Settings > Open Control Panel > Internet Options > General > Click delete Browsing History > In delete Browsing History, click Delete All

or

Open Internet Explorer 7 > Click Tools > click delete Browsing History > In delete Browsing History, click Delete All

Try using a different browser such as Firefox
If you’re still getting disconnected, visit our Contacts page and email the appropriate person. Please make sure that you include the information below.

  • Subject line: “Connection Problem”
  • Your computer’s OS
  • Your computer’s CPU
  • Your computer’s memory
  • Your computer’s flash version
  • Your computer’s video card
  • Your computer’s connection (what kind of connection, speed)
  • Error message (if you get any)

Business Hours:
Monday-Friday, 10 AM to 6 PM EST, except holidays.

If we receive your support email during business hours, we will respond that day.

Some problems may take longer than others. However, if you don’t receive a response in a week, there’s a chance that we did not receive your mail. Please resend it.